Connecting a business to the official WhatsApp Business Platform normally takes a developer: Meta apps, tokens, webhooks, phone registration and templates. Small and mid-sized businesses wanted the benefits without the technical work, and without risking their number on unofficial tools.
Design & Web
Software
Automation
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Software · WhatsApp · Automation · Websites
Upspace Connect
A WhatsApp platform for businesses: a shared team inbox, automatic replies, message templates and an API, set up in minutes.
- Client
- Upspace (our own product)
- Year
- 2026
- Services
- Software, WhatsApp, Automation, Websites
- Technology
- Next.js, TypeScript, PostgreSQL (Neon)
Upspace Connect is a SaaS product we designed, built and run ourselves. Businesses sign up, choose a plan, connect their WhatsApp number through Meta's official sign-in, and answer customers from one shared inbox, with automations and an API for their own systems.
We built a complete product around Meta's Embedded Signup and Cloud API: a guided connection flow that configures everything automatically, a real-time team inbox, a visual automation builder, template management, analytics, billing with card and MCB Juice payments, a staff admin console and a public REST API with signed webhooks.
Features
What we built.
Guided WhatsApp connection
Meta's official sign-in; tokens, webhooks, registration and templates configured automatically.
Shared team inbox
Assignment, notes, tags and a human-takeover rule that pauses automations when staff reply.
Automation builder
Keyword, business-hours and event triggers with waits, tags and assignment.
Billing and payments
Plans, usage limits, card billing and MCB Juice transfers approved from an admin console.
Developer API
Scoped API keys, rate limits, idempotency and HMAC-signed webhooks.
Staff admin console
Customers, plans, payments, system health, failures and an audit log.
Technical implementation
Under the hood.
A TypeScript web application on Cloudflare's edge network with a serverless PostgreSQL database close to Mauritius. Credentials are encrypted at rest, background jobs wake on demand rather than polling, and rate limits are enforced both at the edge and per account.
Technology
- Next.js
- TypeScript
- PostgreSQL (Neon)
- Drizzle ORM
- Cloudflare Workers
- Meta WhatsApp Cloud API
- Resend
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