WhatsApp that lives on one person's phone
Customer conversations sit on a single phone, disconnected from your systems. Staff copy order details by hand, updates are sent one at a time, and when that person is away, customers wait.
Design & Web
Software
Automation
Not sure what you need? Tell us how your business works and we'll suggest the right approach.
WhatsApp integration
Connect WhatsApp to your business.
Your customers already message you on WhatsApp. We connect it to your website, CRM, booking and order systems using Meta's official WhatsApp Business Platform, so messages trigger real work and customers get timely updates automatically.
WhatsApp as part of your business system
Using Meta's official WhatsApp Cloud API, we connect messages to the software that runs your business. Orders, bookings and deliveries send updates automatically, enquiries land in a shared inbox, and conversations feed your CRM.
Capabilities
What's included.
WhatsApp Cloud API
Built on Meta's official WhatsApp Business Platform. No unofficial tools that put your number at risk.
Transactional messages
Order confirmations, payment receipts, delivery updates and invoices, sent automatically.
Appointment reminders
Reminders with confirm and reschedule options, connected to your booking system.
Shared team inbox
Your whole team answers from one number, with assignment, notes and history.
Inbound automation
Instant answers to common questions, and routing to the right person.
Workflow triggers
Messages that start real actions: create an order, open a ticket, book a slot.
Template messaging
Message templates prepared and submitted to Meta for approval, with opt-out handling.
CRM and system integration
Conversations and contacts synced with your CRM, website and internal software.
Custom WhatsApp applications
Purpose-built tools on top of WhatsApp for your specific workflow.
Examples
What businesses connect WhatsApp to
- Website enquiry forms
- Online orders and delivery updates
- Booking and appointment systems
- Customer support workflows
- Invoices and payment reminders
- Internal staff notifications
How WhatsApp connects to your business
- Customer
- Your business system
- Automation
- Staff · CRM · Orders · Bookings
Process
How we work together.
- 01
Understand
We learn how the business works today, what isn't working, and what a good result looks like.
- 02
Design
We agree the scope, then design the screens and the structure behind them before writing code.
- 03
Build
We build in short cycles and show you working software as it takes shape, not just at the end.
- 04
Launch & improve
We deploy, monitor and support it, then keep improving it as the business uses it.
FAQs
Questions about whatsapp integration
Is this the official WhatsApp API?
Yes. We work only with Meta's official WhatsApp Business Platform (Cloud API). Meta's business and messaging policies apply to your account.
Can I keep using WhatsApp on my phone?
Where Meta supports it for your number, yes: the WhatsApp Business app and the platform can run side by side. Otherwise a number is used through the platform only.
Does WhatsApp charge for messages?
Meta charges per delivered message for some message types, depending on the category and the recipient's country. Replies within 24 hours of a customer's message are generally free. Meta bills these fees directly.
Is there a ready-made product?
Yes. Upspace Connect, our own product, gives businesses a shared WhatsApp inbox, automatic replies and an API out of the box. For anything beyond it, we build custom integrations.
Related services
Often combined with.
04
Custom Software
CRM, orders, bookings, logistics and internal tools, designed around your process.
Learn more 05AI Automation
AI combined with rules and APIs to take repetitive work off your team.
Learn more 07API Integrations
Payments, accounting, CRM, e-commerce and internal systems, connected through secure APIs.
Learn moreReady to talk about your whatsapp integration project?
Tell us what you need. We'll come back with questions, options and a clear next step. Based in Mauritius. Building for businesses anywhere.