Data deletion

Last updated 26 September 2026

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You can remove Upspace Connect's access to your WhatsApp and Facebook data at any time, and ask us to delete your account and everything stored in it. This page explains how.

1. Disconnect WhatsApp

In Upspace Connect, open Integrations → WhatsApp and choose Disconnect. We stop sending and receiving messages for your number and delete the access token Meta gave us.

2. Remove the app from Facebook

On Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), find Upspace Connect and choose Remove. You can also remove it from your business portfolio in Meta Business Suite under Settings → Integrations → Connected apps.

3. Ask us to delete your data

Email support@upspacemail.com from the email address on your account, with the subject “Data deletion request”. We confirm the request by email, then delete your account, workspace, conversations, contacts and any data received through Facebook Login within 30 days. Backups expire on their normal rolling cycle, as described in our privacy policy.

Questions about deleting your data? Call us on +230 5429 5460.

We may keep a record of payments where the law requires it for accounting.

If you are a customer of a business that uses Upspace Connect

Your messages belong to the business you talked to. Ask that business to delete them; we will help them do it. You can also reply STOP to their WhatsApp number at any time to stop receiving marketing messages.